FAQ

FAQ Pacifiers

Firstly, you have to choose the shape: orthodontic, round or symmetrical teat/ nipple.
Then comes the size: Newborn 0-3 and 3+. For babies which like a very big nipple we do also offer the Star & Moon orthodontic LARGE model. It can be used from all ages (as the 3+).

The "old" pacifier might have "grown" in size, which can happen as it is a natural flexible material. This can happen either because the pacifier has used for a very long time (it is recommended to replace every two months), it has stored/maintained improperly (dishwasher etc.) or if the child using the pacifier a lot and suck "hard".

Therefore, it is often recommended to have a few pacifiers at the same time and replace every other month.

No, it is not normal that the pacifier is peeling. The problem can be that you might have used it for more than the recommended 2 months or cleaned it in a non-suitable way.

All pacifiers should be replaced at least every 2 months for hygienic reasons – like toothbrushes. In order to ensure proper hygiene, the pacifier should be cleaned by hand or in machines especially suitable for this, and must not be cleaned in a dishwasher or microwave (unless use of relevant sterilising box). The pacifier can be sterilized in boiling water. We suggest you stop using it if peeling and replace it with a new one.

It is also a good idea to use more than one pacifier at a time, in that way your pacifier will not wear out as fast and will last longer.

It is very individual and varies a lot from culture to culture, from parent to parent and of course from child to child. We recommend stopping using pacifiers no later than 3 years.

And did you know that we actually can upcycle them and reuse and you can save money - read more here: https://heveaplanet.com/upcycling/

The pacifier can be disposed of as organic waste. However, you can also send us your old pacifiers and receive a discount on your next purchase here at our webshop. We hate waste but we love upcycling. Read more here: https://heveaplanet.com/upcycling/

The natural rubber used to manufacture our pacifiers contains no preservatives or antioxidants. Natural rubber changes in colour over time.

Yes, our pacifiers have a fine layer of vegetable oil to prevent them from drying out. This disappears during the initial sterilisation. The odour is that of natural rubber.

Nitrosamines are found in natural rubber as well as other natural things such as avocado, smoked meat etc. Our products meet all required standards and tests show that the nitrosamine level is non-detectable.

Hevea’s products are all tested to prove that they meet EU standard EN1400, US regulations CPSIA and AUS regulation AS 2432-1991. We are continuously testing our products and can reassure you that there is no reason to be worried. We have very good results in all tests. We work with an independent research agency, SGS, one of the world’s leading company for testing and analysis.
My newly purchased pacifier is smaller than the previous one I have – have you changed the size of the teat/nipple?
No, we haven’t changed the size of the pacifiers - they have always been the same size. However, as natural rubber pacifiers are made from a natural material, it can change in colour and shape over time. It is possible that the pacifier you have has resized if the child sucks very hard if it has been used too long or has been incorrectly stored/maintained  i.e washed in washing machine. Therefore, it is often an advantage to have a few pacifiers in progress at the same time and to replace every other month. All pacifiers should be replaced every 2 months.

Yes, independent tests and analysis ensure that our pacifiers meet all required standards in Europe, USA, Australia and New Zealand.

FAQ Bath toys

The black spots, which might be mould spots (we don't know as we haven't seen it), can only appear if the bath toy has been wet/ moist for a longer period as, and not dried after use. However, we trust that you might be able to clean the mould off. Vinegar is a wonderful natural disinfectant and is safer than bleach. Please mix 1/2 cup of white vinegar with a gallon of water and let the toys soak for an hour. Scrubbed the toy down with a sponge and let it dry. This should help and if not all the moulding is released, please repeat it again.

When the bathing toy is not in use, dry it and keep in a clean and dry place, out of direct sunlight and heat. Produced from 100% natural rubber latex.

The bathing toys should be cleaned by hand or in a machine especially suitable for rubber. They should not be washed in a dishwasher. For a more natural approach to cleaning your bath toys, use vinegar. Mix four parts white vinegar to one part warm water. Submerge the toys completely or apply the solution to each toy with a sponge.

Kawan is hand painted with pigments from vegetables and plants. Due to the colours being natural, they might fade over time. The toy should be kept in a clean, dry place out of direct sunlight or contact with a source of direct heat in order to last longer.

The Hevea bath toys have no holes in the bottom as most other bath toys. This prevents grime and mould build-up inside the bath toy and keeps your baby’s bath water safe. The bath toys are free from BPA, phthalates, and PVC, which make them safe to chew on and bathe with, without harm from chemicals.

Hevea’s products are all tested to the highest standard. Hevea bath toys comply with CE standards. We are continuously testing our products and can reassure you that there is no reason to be worried. We have very good test results in all tests. We work with an independent research agency, SGS, one of the world’s leading company for testing and analysis.

Hevea is made from 100% natural rubber which isn’t conserved or given added antioxidants to keep it light yellow. Natural rubber is a natural material that changes over time.

Yes, Hevea bath toys are tested by independent analysis prove compliance with the CE safety standard.

FAQ Panda Teether

The oil is made from vegetables and is harmless. We added it for the products not to dry out.
You need to sterilize the teether before use, as stated in the instructions and with the Panda, you can just do it with plain boiling water. Dry it off and it is ready for use.

It has been used for long or maintained incorrectly, it might start to degrade. You should stop using it if it is starting to break but otherwise it is safe to use.

We don't recommend to freeze the panda teether or any teether as it is far too cold for baby’s mouth.
You can put it in the fridge to make it cooler.

Hevea panda teether is made from 100% raw natural rubber which isn’t conserved or added antioxidants to keep it light yellow. Natural rubber is a natural material that changes over time.

Hevea’s products are all tested to prove that they meet EU standard EN1400, US regulations CPSIA and AUS regulation AS 2432-1991. We are continuously testing our products, and can reassure you that there is no reason to be worried. We have very good results in all tests. We work with an independent research agency, SGS, one of the world’s leading company for testing and analysis.

Yes. Hevea teethers are tested by independent laboratories to prove compliance with the CE & EN71 safety standard.

FAQ Kawan Teether

Hevea panda teether is made from 100% raw natural rubber which isn’t conserved or added antioxidants to keep it light yellow. Natural rubber is a natural material that changes over time.

The Kawan teether can be cleaned in warm water and mild soap can be used if needed. Do NOT boil it. The teether should be kept in a clean, dry place out of direct sunlight or contact with a source of direct heat in order to last longer. Due to the natural colours, they might fade over time. If there are splits or changes in the teether, it should be discarded. Very few children are allergic to natural rubber, however watch out for any allergic reactions, and stop any use if an allergic reaction should occur because of using the teether.

You can boil the panda teether to sterilize or use a machine specially made for sterilization. It should NOT be cleaned in a dishwasher or microwave.

It is not recommended to freeze or cool down the teether, as it can damage the baby’s gums.

Hevea’s products are all tested to prove that they meet EU standard EN1400, US regulations CPSIA and AUS regulation AS 2432-1991. We are continuously testing our products, and can reassure you that there is no reason to be worried. We have very good results in all tests. We work with an independent research agency, SGS, one of the world’s leading company for testing and analysis.

Yes. Hevea teethers are tested by independent laboratories to prove compliance with the CE & EN71 safety standard.

FAQ Baby bottle

Our glass bottles are standard neck bottles which mean they are compatible with this size (so no wide neck).

The plastic we use is non-toxic and is made from PP SM 340 is for Momlittleone PP.

FAQ Star ball

The black color pigment is made of carbon.

The red color pigment is made from organic compound. It is safe, organic and non-toxic.

It is normal that the rubber can have a stronger odour when it has been boiled, as the material is natural and reacts to heat and moisture. However, it is safe to use and the odour will disappear shortly after have been used/dried again.

FAQ Bath mat

The black spots, which might be mould spots (we don’t know as we haven't seen it), can appear if the bath mat moist for a longer period as and have not been left to dry thoroughly after use, as we don’t use any mould preventing chemicals.

However, we trust that you might be able to clean the mould off. Vinegar is a wonderful natural disinfectant and is safer than bleach. Please mix 1/2 cup of white vinegar with a gallon of water and let the bath mat soak for an hour. Scrubbed the bath mat down with a sponge and let it dry. This should help and if not all the moulding is released, please repeat it again.

The black colour pigment is made of carbon.

FAQ Nipple

They should fit standard neck bottles. But we can unfortunately not guarantee that they fit the ones you have - we only know so far that they fit ours.

The size of the hole in the nipple teat (which isn't easy to see with the eye) will determine the flow of the liquid (water/ milk/ tea) and is smaller for the slow and bigger for medium.

We have chosen to do 2 sizes for smaller babies and for simply liquid (no thicker liquid) as the bottle isn't big. The sizing is a jungle and only really is important for the small babies i.e. that they don't get too much in one go. So, we kept it simple with just offer a smaller bottle and with 2 sizes.

Also, we have engraved “Slow” and Medium” on the product.

Yes, they, the slow and medium ones, are anti colic.
The ventilation valve in the feeding nipples is to allow air to enter the bottle while the baby is drinking without the need to break the baby's suction during feeding. During drinking, the integrated valve in the nipple flexes to allow air into the bottle to prevent vacuum build up and vents the air to the back of the bottle.

FAQ Placemat

Yes, due to the 4 suction cups on the back of the mat, it is kept in place.

Yes, it fits most highchairs and it is also useful “on the go” as it can be folded.