Clean with a damp cloth and mild soap. Rinse thoroughly and let dry. If cleaning a licking mat, bend the mat under running water to flush out any food left behind.

For a deeper clean, either submerge in a bowl in boiling water for up to five minutes, and then let dry.

It is not recommended to clean natural rubber products in a dishwasher. While it can be done, it will decrease the life of the product since they are made out of natural materials.

Store in a dry dark place. Do not leave out for long periods in direct sun.

We do not recommend putting the toys in a dishwasher. While it can be done, it will decrease the life of the product since they are made out of natural materials. Instead we recommend that you clean our products with a damp cloth or sterilise in a bowl of boiling water.

Did you know - there are no rules or regulations for pet products! This is one of the reasons we decided to start producting our HEVEA pet line! And we are proud that all HEVEA products are tested to prove that they meet EU standard EN1400, US regulations CPSIA and AUS regulation AS 2432-1991. We are continuously testing our products and have very good results in all tests. We work with an independent research agency, SGS, one of the world’s leading company for testing and analysis.

 
Our natural rubber products have been treated with vegetable oil. It is completely safe and harmless. It's not necessary at all, but know that you can clean it off with a damp cloth and mild soap.

Yes, you can put the toys in the freezer or refrigerator. For teething puppies it can be nice cooling element to relieve aches or on a hot day fill the toys with you dogs favourite food and freeze it. Leave to thaw a bit before feeding your dog.

We have not scented or changed anything about the natural material – it is the scent of safe and natural rubber.

Compared to most dog toys, HEVEa pet toys are extremely durable. We have put them through hard tests of heavy chewers and they are very resistant to severe chewing. However, as it is a natural material it and not indestructible. Do not usa as a tug toy. Should your dog manage to chew bits of please make sure to remove the toy to limit choking hazards.

Made from natural rubber, HEVEA pet toys are naturally biodegradable and will start to change colour if left out in the sun or rain over a longer period of time. You can rub them with a bit of vegetable oil to make them last longer or bring the shine back. As it is a natural product it will not last forever.

So when not in use, store HEVEa pet products in a dry dark place. Do not leave out for long periods in direct sun.

If too damaged make sure to discard following the recycling standards of your local area or compost using hot composting techniques.

Our products are made from natural rubber and therefore, they are biodegradable. Discard following the recycling standards for natural rubber in your local area or compost using hot composting techniques.